Privacy Policy
A legal disclaimer
The contents of this Privacy Policy are intended for informational purposes only and should not be construed as legal counsel. While we endeavor to ensure accuracy and comprehensiveness, we make no representations or warranties regarding compliance with specific legal requirements. Data protection laws vary across jurisdictions, and it is your sole responsibility to ensure that your data handling practices adhere to the applicable legal frameworks, including but not limited to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.
We collect, store, utilize, and disclose personal data, assuming full responsibility for its processing in accordance with UK data protection legislation. As the designated ‘data controller’ in most instances, we determine the purposes and means by which personal data is processed when you interact with our websites, applications, platforms, or systems. In certain cases, where we act on behalf of an external entity, such as an estate agent or lettings agent, we may serve as a ‘data processor,’ processing data strictly in accordance with their instructions. Any inquiries concerning such data processing should be directed to the relevant data controller.
Furthermore, we may operate as a ‘joint data controller’ when partnering with third parties to facilitate the delivery of products and services. Should your data be shared with another data controller for service provision or promotional activities, their respective privacy policies and terms will apply. We strongly encourage you to review these policies prior to engaging with third-party services.
This Privacy Policy pertains exclusively to personal data relating to individuals and does not encompass information associated with property ownership, occupancy, or transactional details.
Privacy Policy - Effective Date : 4 June 2025
At Orange Rent & Repairs Ltd., we are fully committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, either through our website, email, phone, or in-person services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure your information is handled lawfully and transparently. By using our services, you agree to the practices described in this document.
Company Details
Orange Rent & Repairs Ltd. is a registered property rental and repair company operating in the United Kingdom. Our registered address is 37 Tinsley Rd, Stepney Green, London, E1 3DA. We are the data controller for the purposes of applicable data protection laws. If you have any questions or concerns about how your data is handled, you can contact us by email at orangesecurerentals@gmail.com or by phone at +44 7501 009682.
What to include in the Privacy Policy
We collect personal information that is necessary to provide our services efficiently. This includes your name, address, phone number, email address, and service location. If you engage our services, we may collect details about your property, the nature of repairs or rentals, appointment times, and relevant communications. Payment information is processed securely through third-party services, and we do not store card or bank details on our servers. In addition, when you browse our website, we may collect technical data such as your IP address, browser type, device information, and activity on our site through cookies and analytics tools.
Legal Basis for Processing
We only process your personal data when we have a lawful basis to do so. The primary basis is to fulfil a contract with you—for example, when you book a repair or rental service. We also process your information to comply with legal obligations, such as maintaining financial records for HMRC. In some cases, we process data under legitimate interests, including service improvement and fraud prevention. Where required, we will request your consent—such as for marketing communications—and you may withdraw this consent at any time.
Purpose of Data Use
Your personal data is used to deliver our services, respond to your enquiries, manage appointments, send invoices, and provide customer support. We also use data to improve our website and service offerings by analyzing technical performance and customer feedback. If you have opted in to receive marketing messages, we will use your information to send you updates, offers, and newsletters. We will never use your personal data for automated decision-making, nor will we share it for third-party marketing purposes.
Data Sharing and Third Parties
We do not sell or lease your personal data to any third party. However, we may share your information with service providers who help us operate efficiently. These include website hosting providers, IT support, communications platforms, and payment processors. All third parties are required to follow strict confidentiality agreements and are only allowed to use your information to perform tasks on our behalf. Where legally necessary, we may also share information with regulatory or governmental authorities.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Typically, service and transaction records are retained for six years, in compliance with financial and tax regulations. If you have subscribed to marketing communications, your information will be retained until you unsubscribe. After the retention period has ended, your data is securely deleted or anonymized.
Your Data Rights
Under data protection law, you have the right to request access to the personal data we hold about you. You may also request that we correct any inaccuracies or delete your data where legally permissible. You have the right to restrict or object to our use of your data and, in certain cases, to request that your data be transferred to another service provider. If you have provided consent, you may withdraw it at any time. To exercise any of these rights, please contact us at orangesecurerentals@gmail.com. We aim to respond within one calendar month.
Data Security
We take data protection seriously and use a combination of technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. This includes secure server infrastructure, firewalls, encryption, and strict internal access controls. Although we take every reasonable step to protect your data, no system is entirely immune from cyber risks, and we encourage you to take your own precautions when sharing personal information online.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your experience and analyze how visitors interact with our content. Cookies are small text files stored on your device that help remember preferences and gather anonymous data about your browsing behavior. You may adjust your browser settings to block or delete cookies at any time, though this may impact some website features. Continued use of our site constitutes consent to our use of cookies. Further details are provided in our Cookie Policy.
International Data Transfers
We do not routinely transfer your data outside of the United Kingdom. If it becomes necessary to do so—for example, to work with a service provider located outside the UK—we will ensure that appropriate safeguards are in place. This may include legally binding contracts known as Standard Contractual Clauses or ensuring the recipient country is deemed to offer adequate data protection.
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our business processes, legal requirements, or regulatory guidance. Any updates will be posted on this page with the revised “Effective Date” shown at the top. We encourage users to check this page periodically to stay informed of how we handle personal data.